About Hospice

Hospice is a philosophy of care which extends beyond the physical needs of a person to their emotional, social and spiritual needs and those of their family.

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Keep up to date with our many events and fundraising initiatives – we’d love to you see you there!


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Health Professionals

Our palliative care services provide specialist and compassionate nursing care at home for people in our community.



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We love volunteers! Find out how you can get involved by becoming a hospice volunteer.

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COVID-19 Update


Dear Hospice Whānau,

Many questions have arisen regarding announcements of Saturday 21st of March by the Prime Minister about New Zealand’s rapidly evolving response to COVID-19. A copy of the statement is here <https://www.beehive.govt.nz/release/nation-steps-covid-19-alert-level-2>

Included in the Prime Minister’s statement was the encouragement of people over 70 years old and those with underlying health conditions (for example, being immunocompromised) to stay at home as much as they can from now on. She also encouraged employers to support working from home, while noting that health and emergency professionals will be continuing at their place of work at the current alert level.

We consider that the intention behind these measures is to reduce social movement and support essential services like ours to focus on getting prepared. For all COVID-19 updates and social distancing advice please go to www.covid19.govt.nz

As we face COVID-19 together, the health safety and well-being of our people is our top priority. We know there are a range of concerns about coming to work if you are an older worker, have an underlying health condition, or you have dependents you are looking after who are older or themselves have health concerns.

We are fortunate to have some of the best minds in Infection Prevention and Control, Infectious Diseases and Occupational Health here in New Zealand. We are working urgently with them, and as part of a national effort, to agree an approach for understanding the risks of COVID-19 for our staff, volunteers, patients and whānau/family and how best to keep people supported and safe.

We are endeavouring to ensure continued quality palliative care services to our community. These are unprecedented times and for the charity sector at large uniquely challenging times. Many of the decisions needing to be made are literally changing hour to hour as the pandemic develops and we get new advice from the Ministry of Health and our District Health Board. We are a small Hospice and with a small management team, in conjunction with our Board of Trustees are working around the clock to constantly re-assess and put measures in place. We have sent out previous communications but today the following actions will be taking place with immediate effect:

  1. ALL community volunteer services have been halted to protect volunteers and our patients and their families/whānau.
  2. The Prime Minister has announced that all volunteers over 70 years of age should not attend their usual volunteering activities. We have also stopped all shop deliveries and collections.
  3. Both Tuesday and Friday activity patient groups are cancelled until further notice. Our clinical team is working hard at staying in touch with patients and families/whānau as much as possible.
  4. Massage services have also been suspended.
  5. Turangi Hospice Shop from tomorrow will be closed until further notice. The shop is smaller, and we feel it will be difficult to ensure social distancing. The shop will re-open as soon as is socially responsible.
  6. Taupō Shop has reduced staffing due to volunteer restrictions. The shop is larger and can accommodate social distancing if managed. As a result, we will be restricting customers to 10 at a time. All customers will be screened on entry and asked to complete a visitor form. All customers will be asked to practice social distancing whilst in the shop from other customers and staff.
  7. Staff at the shop should use hand sanitiser between every customer sale and keep 2 metres away when completing transactions. Frequent hand washing MUST occur.
  8. All visitors at Izard Hospice House are already being screened as we have patients visit on site. This will continue but we ask that you only visit if necessary and cannot phone in for help/advice or service requirements. The screening tool is at the main door on a table. Do NOT enter the building if you answer ‘Yes’ to any of the questions. A form must be completed for every visitor – 1 each.
  9. The Izard Hospice House Library is also temporarily closed. When this changes we will also notify you
  10. The operational team members that can work from home – will work from home.

For us, as a clinical service, these are very challenging times. We have been experiencing a 32% increase in the last year in patient numbers and have increased staffing to reflect the demand. However, this pandemic sees us working hard to stay in touch with our patients and their families/whānau and ensure continuity of service provision. Please rest assured we have excellent plans in place and service delivery continues. Our clinical team is fully on-site and working their usual hours. For all staff, please be mindful of taking your breaks, keeping at social distancing and ensuring you are getting enough rest.

Obviously, things are changing swiftly, and we will be following the Ministry of Health Guidelines as they are directed.

Lastly, please take care of one another, look out for each other and stay safe. If you need any help or support, please do not hesitate to contact Lake Taupō Hospice in the hope we can help you or seek help for you. This is the time where communities come together and look after each other, check on your neighbors, and those you know are vulnerable in our community and reach out if you need support. Please check our Facebook page and your email inbox for updates.

Thank you to all of you for your unending loyalty, support and care to Lake Taupō Hospice – we are a team, and family and I am grateful all of you and the quality care that we provide.


Ngā mihi


Michele Thomas

Chief Executive Officer